Refund Policy

Refund Policy

1. Our Promise of Perfection We want your fairy-tale wardrobe to fit perfectly and bring you absolute joy. If a piece from our corset, dress, or vintage-inspired collections does not completely capture your heart, our elegant and straightforward refund policy is designed to ensure a seamless and worry-free experience.

2. The 60-Day Return Window Time should never rush romance. You have a full 60 days from the exact date of delivery to decide if your beautiful garments are the perfect match for you. If you wish to return an item, simply initiate the process within this generous timeframe.

3. Conditions for an Elegant Return To ensure that every garment maintains its pristine magic for our community, all returned items must be unworn, unwashed, and entirely unaltered. Garments must be returned in their original, immaculate condition, with all original tags attached and the original packaging intact.

4. The Refund Processing Timeline (5-10 Days) Once your return package safely arrives back at our facility, our dedicated team will conduct a careful quality inspection. After the return is gracefully approved, your refund will be processed securely and swiftly within 5 to 10 days. The funds will be automatically credited back to your original payment method in USD. Please note that it may take a few additional days for your financial institution to reflect the transaction on your statement.

5. Shipping and Delivery Notes We are proud to offer global free shipping on all orders, with garments dispatched within 1 to 3 days and delivered within 6 to 12 days. Please be aware that while our outbound shipping to you is always completely free, customers are responsible for the return shipping costs when sending an item back for a refund, unless the item received was defective or incorrect.

6. Exchanges for the Perfect Fit Whether you need a different size in our Curve & Plus collection or wish to swap a Princess Dress for a Cottagecore skirt, we are always here to assist. The fastest way to ensure you get the perfect piece is to return the original item for a refund, and subsequently place a new order for the desired item, which will once again ship to you absolutely free.

7. Damaged, Defective, or Incorrect Items Every beautiful piece is rigorously inspected before it leaves our hands. However, if you happen to receive a damaged, defective, or incorrect garment, please reach out to our Customer Care team immediately upon arrival. We will swiftly resolve the issue and make things right, ensuring your magical experience remains completely uninterrupted.

8. Initiating Your Return Starting a return is as simple as reaching out to us. Contact our dedicated support team with your order number and a brief explanation of your request. We will promptly provide you with clear, step-by-step instructions and the appropriate return address to send your package back to us safely.