Customer Service Policy

Our Promise to You

At our core, we believe that every shopping experience should be as magical and seamless as wearing our designs. Your satisfaction and delight are our highest priorities. Our dedicated Customer Care team is always here to ensure your journey with us is smooth, enchanting, and completely worry-free.

Shipping & Delivery

We are delighted to bring our romantic collections to dreamers all around the world with premium, reliable delivery services.

  • Complimentary Shipping: To show our appreciation for your support, we offer absolute Free Shipping on every single item across our entire website, with no minimum purchase required.

  • Order Processing: Once your order is placed, our team carefully prepares and packages your items. All orders are dispatched within 1 to 3 business days.

  • Estimated Delivery: You can look forward to receiving your beautiful package within 6 to 12 business days from the date of shipment.

  • Currency & Checkout: For a straightforward shopping experience, all transactions and shipping documentations are processed uniformly in USD.

Returns & Exchanges

We want you to be completely in love with your vintage-inspired pieces. If a garment does not perfectly fit your vision or silhouette, we are happy to assist you with a hassle-free return.

  • 60-Day Return Window: You have a generous period of 60 days from the date of delivery to initiate a return for any item.

  • Return Conditions: To be eligible for a return, garments must be unworn, unwashed, unaltered, and in the exact condition you received them, complete with all original tags and packaging intact.

  • How to Initiate a Return: Simply reach out to our Customer Care team with your order number, and we will guide you through the return steps seamlessly.

Refunds

  • Processing Time: Once your returned package arrives back at our facility and undergoes a standard quality inspection, your refund will be processed securely within 5 to 10 business days.

  • Payment Reversal: Approved refunds will be automatically credited back to your original method of payment. Please note that depending on your financial institution, it may take a few additional days for the credit to reflect on your statement.

Order Cancellations & Modifications

We understand that plans can change. If you need to modify your shipping address or cancel an order, please contact us immediately after placement. Once an order has been processed and entered our shipping pipeline (within the 1 to 3 days window), we may no longer be able to make alterations, but we will always do our best to accommodate your requests.

Contact Our Support

Should you have any questions regarding sizing, fabric details, tracking information, or售后 care, please do not hesitate to contact our dedicated support team. We are committed to responding to all inquiries promptly and ensuring your fairytale wardrobe brings you nothing but joy.